Last Updated: 03/05/2024

Welcome to the XAVA,Lda Privacy Policy for WhatsApp Business. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Information We Collect

When you interact with us through WhatsApp Business, we may collect the following types of information:

a. Personal Information

Name: To identify and personalize our communications with you.
Phone Number: Required for messaging and communications.
Email Address: If provided, used for customer support and follow-ups.
Address: For billing, shipping, and support purposes.

b. Business Information

Business Name: To tailor our services and communications to your business.
Business Address: For service provision and support.

c. Device Information

Device Type: Information about the device you use to access our services.
Operating System: To optimize our services for your device.

d. Usage Information

Interaction Data: Details about your interactions with our services, such as response times and messages sent.

2. How We Use Your Information

XAVA,Lda uses the collected information for various purposes, including:

Providing Services: To facilitate the use of our WhatsApp Business services.
Customer Support: To address your inquiries and provide assistance.
Improving Services: To understand how you use our services and to improve them.
Marketing: With your consent, to send you promotional materials and updates.
Compliance: To comply with legal obligations and protect our rights.

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: With third-party vendors who help us provide our services.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request access to your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Objection: Object to processing of your personal data.
Restriction: Request restriction of processing your personal data.
Portability: Request the transfer of your personal data to another party.
To exercise your rights, please contact us at [contact information].

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Av. Eduardo Mondlane 755



Thank you for using XAVA,Lda’s WhatsApp Business services.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

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